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Author Topic: New eSupport System  (Read 55909 times)
darqSHADOW
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Posts: 2817


« on: April 08, 2006, 11:13:08 AM »

Our new eSupport Help Desk was launched today using software by Kayako.  This allows us to have a full-blown trouble ticket system, with tracking, and much better integration.  I have not tied in the phpBB authentication yet, but tickets still work w/o registering.

You can also email support@truevision3d.com and a ticket will be auto-generated and sent to the system for us to handle.  This should result in much better support response times, and less missed emails.

To visit the support website please visit:

http://support.truevision3d.com

Or you can email tickets in using the normal email accounts.  Thanks, and please let me know if you have any problems with this system!

DS
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TrueVision3D Project Manager
The fast and simple way of 3D development.
darqSHADOW
Administrator
Community Member
*****
Posts: 2817


« Reply #1 on: April 08, 2006, 10:42:40 PM »

The new eSupport has now been integrated with the forum, so keeping your forum email up to date is now very important when it comes to submitting support tickets.  Please keep this in mind.

I will be working on a new theme for the support site, one that will match our existing website look and feel.  This should be completed within the next few days.

DS
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TrueVision3D Project Manager
The fast and simple way of 3D development.
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