I am taking down the eSupport system today, as the excess spam is causing database problems and binding up the server. (The random DB resets are caused by over 30 million records in a single table on our DB.)
I will bring the service back online once we migrate the eSupport into using our spam blocker. Until then please send support requests directly to me -- email@example.com
and I will route them accordingly.
The webserver will also be rebooted today as we are downgrading our PHP so that we can get our APC (Caching) support back on the server. This should be taken care of within a few hours.